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Our Commitment to User Protection
Our Commitment to User Protection
Users are at the heart of everything we do. From the beginning, we made user protection our top priority by embedding state-of-the-art security measures and strict data privacy controls across the Binance ecosystem. We work alongside partners, policy-makers and regulators to shape our robust compliance program and regulatory framework, and build a sustainable path forward for the blockchain industry.
Secure From Day One
We safeguard user funds by securing our platform with strict protocols and industry-leading technical measures. From real-time monitoring and a 360-degree risk management system to advanced data privacy tools and end user security education, we continually find innovative ways to protect the users we serve.
Platform Security
Secure Storage
The vast majority of user funds and assets are safely stored in offline, cold storage facilities.
Real Time Monitoring
Our risk management system analyzes every withdrawal attempt, password reset, two-factor authentication reset and email address change. Unusual activity triggers suspended withdrawals for a minimum of 24-48 hours.
Organizational Security
Our wallet and personnel infrastructure features advanced security measures, including multisignature and threshold signature schemes (TSS), ensure the safety and integrity of our users’ funds.
Advanced Data Encryption
We protect user data and personal information, including Know-Your-Customer (KYC) information, by encrypting data in storage. Meanwhile, data in transit is secured via end-to-end encryption, ensuring only users have access to their personal information.
User-Level Security
Safe Sign In
Binance supports strict sign-in protocols using two-factor authentication, including hardware, app-based, SMS and email methods.
Access Control
Advanced access control provides users with opt-in security features such as IP and wallet address whitelisting, API access control and device management.
Security Notifications
Receive emails, notifications and security alerts in the event that suspicious activity is detected. Users can secure their account by restricting access to unwanted third parties.
Opening New Doors for Crypto
We’re committed to meeting the highest standards for regulatory compliance, in order to maintain our responsibility to our users and further develop the blockchain industry.
Compliance Technology
Our Approach to User Care and Education
As part of our commitment to serving users, we launch good faith efforts to combat cybercrime, track down missing assets and recover funds for everyday users—even when incidents occur outside of the Binance ecosystem, or are caused by preventable human error. To further protect our users, we invest in user education initiatives, including Binance Academy, a free educational platform designed to keep users informed and help them safely navigate their crypto journey.

Contact Binance

Need help with Binance? Visit our Support Center to get in touch with our dedicated support team, available 24/7. For other inquiries, connect with us below.

Press Inquiries PR@biance.cc

Compliance Inquiries compliance@biance.cc

Legal Inquiries legal@biance.cc

Law Enforcement Inquiries Law Enforcement Request System

Banking & Vendor Inquiries risk@biance.cc